FAQ

WHAT PAYMENT METHODS DO YOU ACCEPT?

• Credit Cards - We accept Most Major Credit Cards (Visa, Mastercard, and American Express). Note, cards issued by local banks which do not carry one of the below logos are not accepted by our global processing service. If this is you we recommend PayPal as an alternative. We Also accept use of VISA gift cards (we do not provide support on VISA gift cards). 
• PayPal - Use any payment method on the growing list of ways to fund a PayPal account. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout. PayPal may take longer than normal to process your payment. If this is happening to you, please call us and we will do our best to speed it up!
• Payment Security - All transactions submitted to use are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. FLX Revival is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

I FOUND AN ITEM I WOULD LIKE TO PURCHASE HOWEVER MY SIZE IS NOT SHOWING UP.

• Our website stock is updated in real time. All available sizes are displayed online. If your size is not showing up, it is unfortunately out of stock.

I'M SO EXCITED TO RECEIVE MY NEW GOODS! HOW DO I CHECK THE ORDER STATUS?

• If you have an account please login first and then follow the directions below:
  
  1) When signed in to your account, click on 'ACCOUNT' at the top right corner of the site.
  
  2) On the left you will see your account information and in the main area you will see your 'Order History' if you have previously ordered from us!

I HAVE ORDERED THE WRONG ITEM/SIZE BY MISTAKE. CAN I EDIT MY ORDER?

• Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. Please contact us with your request. If your item has been shipped out and you ordered the wrong size or item, we will take a return for store credit minus the shipping cost (shipping isn't free).

WHY HASN'T MY PACKAGE SHIPPED? WHEN WILL MY PACKAGE SHIP?

• When you place an order on our website, FLXREVIVAL.COM, it needs 1 to 3 days to process. This can be altered by the sales traffic we receive, especially during holidays.  Meaning if we have a lot of orders, sometimes it won't ship for 3-5 days. Our packages leave daily at before Post office closes.  If you order on Saturday/Sunday your items will not be processed until Monday at the soonest. All packages are shipped in the order we receive them so don't wait until Monday to purchase, because they may not leave until Wednesday!

HOW CAN I TRACK MY PACKAGE/S? WHEN WILL MY PACKAGE COME?

• When you order with us, our shipping department will attach a tracking number which will be emailed to the email attached to the order. We recommend signing up for a FREE account with us as you can check order status and tracking in your account dashboard.

WHAT CAN FLX REVIVAL DO IF THE PACKAGE IS LOST?

• Packages are rarely lost. However, if a parcel does not arrive please call us to file a lost package report. We will then contact USPS to file for an investigation. As we do not control how shipping is carried out by what ever service is used, we cannot investigate or give information on lost packages. We will however work with our customers to ensure you are satisfied to the best of our ability. 

MY ITEM DOESN'T FIT, I DON'T LIKE IT, OR DAMAGED? WHAT CAN I DO?

• Due to the nature of Vintage Clothing and because we provide measurement all sales are final. If something was found to be damaged during shipment or misrepresented in photos we will gladly work to exchange or provide a refund with return of item.